1. Introduction
    At Coffelovers, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. This policy outlines your rights and the steps you need to take.
  2. Eligibility for Returns
    To be eligible for a return, the item must meet the following conditions:
    • Must be unused and in the same condition as received.
    • Must be in its original packaging.
    • Must be returned within 30 days of receiving the item.
    • Proof of purchase or order confirmation must be provided.
  3. Non-Returnable Items
    Certain items are not eligible for return, including:
    • Perishable goods such as food, flowers, or personalized items.
    • Health and personal care items.
    • Gift cards and downloadable software products.
  4. Refund Process
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
    • Approved Refunds: The refund will be processed within 7–10 business days to your original payment method.
    • Late or Missing Refunds: If you haven’t received a refund, please check your bank account, then contact your bank or credit card company. If further assistance is needed, contact us at coffelovers.shop.
  5. Exchanges
    If you need to exchange an item due to defects or damages, please email us at coffelovers.shop with images of the item, and we will arrange a replacement.
  6. Shipping Returns
    To return your product, mail it to:
    Coffelovers
    Low Mill Business Park, Unit 10, Ulverston LA12 9EE, United Kingdom

• Customers are responsible for return shipping costs.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping may be deducted from your refund.

  1. Cancellations
    Orders can be canceled within 24 hours of purchase. If your order has already been processed or shipped, a return must be requested instead.
  2. Contact Information
    For any further inquiries regarding returns and refunds, contact us at:
    • Email: coffelovers.shop
    • Phone: +44 7418 632730
    • Address: Low Mill Business Park, Unit 10, Ulverston LA12 9EE, United Kingdom